What is Receptionist?
Receptionist, from PeterConnects, is a telephone operator console that streamlines call handling from a single, integrated ‘pane of glass’.
A web-based, cloud-hosted application, this powerful tool offers a range of smart features that are designed to optimise efficiencies, reduce customer friction, and improve the overall caller experience.
It’a now available on BroadWorks and can be purchased via our global partner network.
Receptionist is currently available for Webex Calling and BroadWorks, but will soon debut on Microsoft Teams
Improving call handling
Those who regularly handle calls will immediately experience the benefits offered by Receptionist. Features such as contact management, contact monitoring, queue management and retrieval are simple and straightforward.
Greater Productivity Means Improved CX
- Adds context to your calls
- Improves efficiency and productivity
- Work independent of location via your web-browser
Easy For End Users
Our partner’s clients know better than anyone that a call can make or break a customer’s experience. We make it easier for them to make it a positive one – every time – thanks to:
Drag and drop call transfer
Perfect For Every Organization
If you’re looking for a high-performance communications platform – which your customers will love – then take a look at what Receptionist has to offer. The benefits include:
- Intuitive and modern customizable interface
- Future-proof: new functionalities are added regularly
- User friendly: call back reminders and contact notes
- Widgets library available
We offer PeterConnects’ Receptionist module to customers via an extensive partner network. Users find the modern interface intuitive and simple to use, and they find that the additional functionalities not only make call handling easier, it also enables them to focus on the caller’s needs.